AXONWEAR

Shipping Policy

Last Updated: 23/11/2025

This Shipping Policy explains how we handle delivery, shipping times, and everything related to getting your order to you. By placing an order on our site, you're agreeing to the terms below.

1. Shipping Availability

We deliver to most locations across Bangladesh. If delivery to your area isn't possible, we'll reach out using the phone number or email you provided.

2. Shipping Fees

Shipping fees vary based on your location and will be shown clearly at checkout before you confirm your order.

3. Order Processing Time

Orders are typically processed within 3-5 days after payment (or payment method in case of COD) is confirmed.

• Processing time does not include weekends or national holidays.
• If there's any delay in processing, we'll do our best to notify you.

4. Delivery Time

Delivery time depends on the courier service and your location.

• An estimated delivery timeframe will be shown at checkout.
• Delivery times are estimates, not guarantees.

Delays may happen due to:

• Weather conditions
• Courier issues
• Holidays
• Remote area access
• Unexpected operational delays

We do not take responsibility for delays caused by third-party courier services.

5. Order Tracking

You can track your order anytime from your Axonwear profile on the website. If the courier provides additional tracking details, we'll also share them through SMS, email, or both.

6. Failed Delivery Attempts

If the courier attempts delivery and you are unavailable:

• They may attempt again
• They may contact you for coordination
• Additional fees or delays may apply depending on the courier

If an order is returned to us due to an incorrect address or repeated failed delivery attempts, additional shipping fees may apply for reshipment.

7. Incorrect or Incomplete Address

It is your responsibility to provide accurate delivery details.

• Orders with incorrect or incomplete addresses may face delays or failed delivery.
• Axonwear is not responsible for delays or losses caused by wrong address information.

8. Damaged Packages

If your package arrives visibly damaged:

• Do not accept it from the courier
• Report it immediately to the delivery agent
• Contact Axonwear right away with photos

We will assist you based on our Returns & Refunds Policy.

9. Contact Us

You can contact Axonwear at: